Contextual Design Survey

The Indiana University Schools Education and Informatics are conducting research into people's use of Contextual Design, an approach to customer-centered design developed by Karen Holtzblatt and Hugh Beyer. This approximately 5-minute survey is for people who already know about or have used Contextual Design.

If you are willing to participate in an approximately 20-minute phone interview about Contextual Design, please provide your name and email address below. Your contact information will only be used for the purposes of conducting this research. Your survey and interview responses will be reported anonymously, and your participation in this research will not be revealed to third parties.

Name: (optional)

E-mail: (optional)

1. How much do you know about Contextual Design?

a lot
 some
 a little

2. How did you learn about Contextual Design (check any that apply)?

attending a tutorial at a conference
 reading the Beyer & Holtzblatt book, Contextual Design
 reading the Holtzblatt, et al., book, Rapid Contextual Design
 reading other articles or book chapters
 attending training provided by InContext Enterprises
 studying the process as part of an academic class
 teaching the process in a class setting
 other—please specify:

If you have never used Contextual Design, please skip to question 5.

3. Which parts of Contextual Design have you used in some form (check any that apply)?

contextual inquiry
Work modeling:
   flow models
   sequence models
   culture models
   physical models
   artifact models
Consolidation:
   consolidation of any of the above work models
   affinity diagram of work notes
Work redesign:
   walking the data
   visioning
   storyboarding
user environment design diagram
paper prototype interviews

Where have you used Contextual Design (check any that apply)?
for a project in a class
for a work-related project
other—please specify:

4. Think about the work-related project that you consider to be your most recent use of Contextual Design and answer the questions below. If you have not used Contextual Design in a work-related project, please skip to question 5.

How many people on the project participated in using Contextual Design?
How many contextual inquiries were conducted?
How many prototype interviews were conducted?

Who provided the Contextual Design expertise on this project (check all that apply)?
yourself
someone from Incontext Enterprises
another external consultant   (name of consultant)
internal person  (position title)
other—please specify company or position:

Which parts of the Contextual Design process did you use (check all that apply)?

contextual inquiry
Work modeling:
   flow models
   sequence models
   culture models
   physical models
   artifact models
Consolidation:
   consolidation of any of the above work models
   affinity diagram of work notes
Work redesign:
   walking the data
   visioning
   storyboarding
user environment design diagram
paper prototype interviews

How successful do you feel Contextual Design was for this project (circle a number)?

  1 2 3 4 5 6 7  
successful unsuccessful

How efficient do you feel Contextual Design was for this project (circle a number)?

  1 2 3 4 5 6 7  
efficient inefficient

For the parts of Contextual Design you used, how closely did you follow the Contextual Design process?
  1 2 3 4 5 6 7  
closely loosely

5. How likely are you to use Contextual Design in the future?

  1 2 3 4 5 6 7  
likely unlikely

6. What do you see as the main benefits of Contextual Design?

 

7. What do you see as the main limitations of Contextual Design?

 

(may take a few seconds--please press only once!)

Thank you for your time!